We are reviewing our caretaking service so that we can identify how to improve our services for the future and deliver for all of our residents.

Our estates are looked after by council staff and contractors. Our caretakers look after the communal areas inside your buildings, estate sweepers provided by our contractor Veolia clean the outside areas on your estates, and gardening maintenance is provided by contractor Idverde. 

Some of our street properties also have a caretaking service provided by the council to look after internal communal areas.

We want to make sure you are happy with how we look after where you live, so we are carrying out a caretaking and estate cleaning review to find out how we can improve your services.

As part of the review we asked our estate residents and street property residents with caretaking services to complete a consultation to tell us what they think about how we deliver our services now, and how we can do better in future. The consultation has now closed and we are analysing your feedback. We will update you soon with the results of the consultation and what it means for your caretaking service.

Thank you to all residents who took the time to share their views with us.

If you have any questions about the review email caretakingreview@camden.gov.uk